Support
Where to go when you need help.
Already ordered?
Your order portal shows what stage your site is at, what we are waiting for, and lets you send a message or request a change.
Not a client yet?
Browse the FAQ or send us a message.
What hosting support covers
Your annual renewal covers domain renewal, managed hosting, HTTPS and basic infrastructure support (availability and fixing problems on our side).
What costs extra
Text and photo edits, new pages, redesigns, ecommerce, business email and custom features are itemised and approved by you first. Managed content updates can be added as a service.
Support hours and response times
Support hours and target response times will be published here when the support team and service levels are confirmed.